Refund policy

At La Basera, we want every product to bring calm and order to your home. If something isn't quite right with your order, we're here to help with a simple Return & Exchange Policy.

1. Damaged or Defective Products

If your product arrives damaged or defective, we sincerely apologise. You can choose a full refund, a free replacement, or a store credit note, whichever you prefer.

  • Time frame: Notify us within 48 hours of delivery.
  • Process: Email us at support@labasera.com or WhatsApp us at +91 92037 77500 with your order number and clear photos of the damaged item and packaging. An unboxing video helps us resolve your request faster.
  • Shipping: There is no shipping cost to you for damaged or defective products.

2. Incorrect Product Received

If you receive a product different from what you ordered, we apologise for the mix-up. We will send you the correct item or a store credit note, as you prefer.

  • Time frame: Notify us within 48 hours of delivery.
  • Process: Email us at support@labasera.com or WhatsApp us at +91 92037 77500 with your order number and a photo of the product received.
  • Shipping: No shipping cost to you.

3. Product Doesn't Suit Your Space

If a product doesn't fit your home or meet your expectations, we understand. You may request a return or exchange.

  • Time frame: Request within 48 hours of delivery.
  • Condition: The item must be unused, in its original packaging with all tags and parts, and in resellable condition.
  • Process: Email us at support@labasera.com for approval first, then ship the product to our warehouse:
    La Basera, SV-16, Lane No. 3, Angre Colony, Lala Ka Bazar, Gwalior, Madhya Pradesh 474001
  • Shipping: Return shipping charges are borne by the customer in this case.

4. Items Not Eligible for Return

  • Products that have been used, assembled, washed, or damaged after delivery
  • Items purchased on clearance or final sale
  • Requests made after the 48-hour window

5. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. In case of rejection, we will share our unboxing/inspection video with you.
  • Approved refunds are processed within 7-10 business days to the original payment method (prepaid orders) or via UPI/bank transfer (COD orders).

Need Help?

We value your satisfaction and will always do our best to resolve issues quickly. For any questions, reach us at support@labasera.com or call/WhatsApp +91 92037 77500.