At La Basera, we strive to provide a smooth and reliable shopping experience. This Cancellation & Refund Policy outlines the conditions under which orders may be cancelled, returned, or refunded when you purchase products from our website.

1. Order Cancellation

Customers may cancel their orders before the order has been shipped. Once an order has been dispatched from our warehouse, it cannot be cancelled.

To request a cancellation, please contact our support team as soon as possible with your order details. If the order has already been processed for shipping, cancellation may no longer be possible.

2. Returns

We accept return requests within 7 days of delivery under the following conditions:


The product must be unused, undamaged, and in its original packaging.


All tags, manuals, accessories, and original components must be intact.


The product must be returned in the same condition as it was received.


Once your return request is approved, instructions for returning the item will be provided.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:


Perishable goods


Personal hygiene products


Clearance or final sale items


Any item that has been used, damaged, or returned without original packaging


La Basera reserves the right to refuse returns that do not meet the above conditions.

4. Refunds

After the returned item is received and inspected by our team, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the amount will be processed to your original method of payment (Credit Card, Debit Card, UPI, or other supported payment method).

Refund processing typically takes 5–7 business days, depending on your payment provider or bank.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please report the issue within 24 hours of delivery.

To help us resolve the issue quickly, please share:


Your order number


Clear photos or videos


An unboxing video (if available)


Send the details to: support@labasera.com

Our team will review the request and arrange a suitable resolution, which may include a replacement or refund.

6. Contact Us

For any questions related to cancellations, returns, or refunds, please contact us at:

Email: support@labasera.com